Support

We provide streamlined, in‑app support for UTIK subscribers. UTIK focuses on local video playback and photo viewing/management.

Get Help

Open UTIK and use the in‑app Support section to submit your request. Our team will assist you directly within the app without requiring email or external knowledge bases.

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Availability

Support is available to users aged 18+ with an active subscription. Typical response time is within 48 hours.

Data & Privacy

When you contact support via the app, we only reference your on‑device User ID and subscription status to assist you. No additional personal data is collected or transmitted.

See our Privacy Policy for details.

Scope

Support covers subscription activation issues, local video playback behavior, photo viewing and organization features, permission guidance, and general app performance on supported devices.

Compatibility

UTIK is designed for modern Android devices. Certain codecs or file formats may rely on system support. Ensure required storage permissions are granted for UTIK to access local media.